Terms of use

These terms and conditions (the "Terms") govern your use of this website  (the "Site").

Please read these Terms carefully.  By using this Site you acknowledge that you have read, understood and agree to be bound by these Terms. Do not use (or continue to use) the Site if you do not agree to the Terms.

If you have any queries or comments in relation to the Terms or the use of this Site, you can either write us or call us on +41 44 716 23 98.

Information about us

This Site is operated by Lindt & Sprüngli (International) AG (“Lindt”) on behalf of its parent company Chocoladefabriken Lindt & Sprüngli AG ("Parent") and Parent’s subsidiaries for your personal use, subject to these Terms.  We are registered in the Commercial Register of the Canton of Zurich – Reg. No. CH- Our trading address is Seestrasse 204, CH-8802 Kilchberg/Switzerland. 

Personal information which you submit will be held and processed by Lindt in accordance with our privacy policy.  Please click here to see this.

All orders and purchases made via the Site will be governed by these Terms and by our Terms and Conditions of Sale.  Please click on the respective E-shop's document to see these:  For www.lindtusa.com (E-shop of Lindt in the USA): Return Policy, Shipping policy; For http://shop.lindt.ch (E-shop of Lindt in Switzerland): Terms and conditions; For http://shop.lindt.de/ (E-shop of Lindt in Germany): Shop Infos.

This Site and the information on this Site may be changed or updated without notice.  Lindt may revise these Terms and any other legal notice on the Site (including the privacy policy).  All changes will be effective when posted on the Site.  Therefore you should check this Site from time to time to review these Terms and other legal notices, because they are binding on you. 

Accessing our Site

Access to our Site is provided on a temporary basis, and we reserve the right to withdraw or amend the service on our Site without notice (see "Site Availability" below).  We will not be liable if for any reason our Site is unavailable at any time or for any period.

In order to access the e-shop on the Site, you will be required to register certain details with the Site.  Where this is the case, you agree to provide true, accurate, current and complete information as prompted by the Site's registration form and to maintain and promptly update such information to keep it true, accurate, current and complete.  From time to time, we may restrict access to some parts of our Site or to our entire Site, to users who have registered with us.

Upon registration, you will receive an account designation and a password.  You must keep this password confidential and must not disclose it or share it with anyone.  You will be responsible for all activities and orders that occur or are submitted under your password.  If you know or suspect that someone else knows your password you should notify us immediately by contacting us.  If Lindt has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account (see below).

Site availability

While Lindt endeavours to ensure that the Site is available 24 hours a day, Lindt shall not be liable if for any reason the Site is unavailable at any time or for any period.  Access to this Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Lindt's control.

Your access to the Site, your ability to participate in all or certain parts of the Site and/or your registration may be terminated by Lindt at any time without notice and without any liability. Any limitations on Lindt's liability will survive such termination.

Site use

You may use the Site for lawful purposes only. You may not use the Site:-

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that infringes the rights of any other person;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • to transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

Interactive Services

Lindt may provide interactive services on the Site, including, chat rooms, bulletin boards and blogging facilities.

When you use an interactive service on the Site that allows you to upload material to the Site or to make contact with other Site users, you must comply with the Content Standards (set out below).  You warrant that any such contribution made by you complies with those standards and you indemnify Lindt for any breach of this warranty.

Any material you upload or contribute to our Site will not be considered confidential.  Lindt will have the right to use, copy, distribute and disclose to third parties any such material for any purpose. Lindt also has the right to disclose your identity to any third party who is claiming that material posted or uploaded by you to the Site constitutes a violation of their intellectual property. 

Lindt will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other users of this Site. 

Lindt has the right to remove any material or posting you contribute to the Site.

Content Standards

These content standards apply to any and all material which you contribute to the Site and to any interactive services associated with it.

Your contributions must:

  • be accurate (where they state facts);
  • be genuinely held (where they state opinions); and
  • comply with the applicable law of the country from which they are posted.

Your  contributions must not:

  • contain any material which is defamatory of any person;
  • contain any material which is obscene, offensive, hateful or inflammatory;
  • promote sexually explicit material;
  • promote violence;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trade mark of any other person;
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • promote any illegal activity;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • give the impression that they emanate from us, if this is not the case; and
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

When a breach of these content standards has occurred, Lindt may take such action as it deems appropriate, including immediate, temporary or permanent withdrawal of your right to use our Site, the removal of postings or uploaded material and legal proceedings against you for reimbursement of all Lindt's costs resulting from your breach.

Linking to the Site

You may link to our Site provided you do so in a way that is fair and legal and does not damage Lindt's reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement from Lindt.

Lindt reserves the right to withdraw linking permission without notice.  The website you are linking to must comply with the content standards (set out above).

Links from the Site

Lindt is not responsible for the contents of any website operated by a third party which may be accessed via this Site, and Lindt does not accept any obligation, gives no assurance, and assumes no liability or responsibility (whether express or implied) in relation to any content on any other website. All links on this Site are provided for your convenience only and do not imply that Lindt approves or recommends the content of such websites.

Intellectual Property

The Lindt name, logo, corporate symbols and trade marks are the sole property of Lindt and/or its Parent, and no permission is given in respect of their use. The Site and its contents are protected by EU and international copyright laws and other intellectual property rights. Unless otherwise indicated as between Lindt and the user of the Site, Lindt and/or its Parent is the owner of the copyright and all other intellectual property rights in the Site and its contents. Save as set out below, no part of the Site may be reproduced, modified, copied or used for any commercial purpose without the prior written permission of Lindt. 

You may retrieve and display the content of the Site on a computer screen, or print one copy of such content (including the Terms and Conditions of Sale, the Privacy Policy and any order confirmation) for your own personal use, provided you keep intact all and any copyright and proprietary notices.  Use of the content otherwise than in accordance with these Terms will expose you to claims for infringement of our intellectual property rights of the Lindt Group and/or of third parties.


The Site is provided without any warranties or guarantees.  To the extent permissible by any applicable law, Lindt, its associated companies and their officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for loss or damage of whatever nature (including but not limited to loss of profits or anticipated savings or wasted expenditure) arising from or in connection with your access to or use of this Site, or reliance on the Site, regardless of whether such loss or damage would arise in the ordinary course of events or otherwise, is reasonably foreseeable or otherwise, or is caused by any error or omission in the Site (whether negligent or not), except that nothing affects any liability of Lindt, its associated companies and their officers, directors, employees, shareholders or agents of any of them for death or injury caused by their negligence or any other liability which may not be excluded or limited by law.

Whilst Lindt makes reasonable attempts to exclude viruses or other destructive computer codes from the Site, it does not accept any obligation, gives no assurance and assumes no liability or responsibility (whether express or implied) in relation to viruses or such computer code. You should take all appropriate safeguards before using the Site or downloading from the Site.

Nothing in this paragraph "Liability" applies to Lindt's liability for goods purchased through the Site, which is governed by to our Terms and Conditions of Sale.

Governing Law

The Terms and your use of this Site shall be governed by Swiss law. By using the Site and accepting the Terms you submit to the exclusive jurisdiction of the courts at the seat of Lindt save that Lindt may take action in any appropriate jurisdiction to protect its intellectual property rights or to recover any amount owed to Lindt.


If any provision of the Terms is deemed unlawful, void or for any other reason unenforceable then that provision shall be deemed severed from the Terms and shall not affect the validity and enforceability of any remaining provisions.

Lindt's failure to exercise or enforce any rights or any provision of the Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by Lindt in writing.

The section titles in the Terms are for convenience only, and have no legal or contractual effect.

The parties do not intend the Terms (or any part of them) to be enforceable by any person who is not a party to these terms including in the United Kingdom pursuant to the Contracts (Rights of Third Parties) Act 1999 or legislation have similar effect in any other country.