The LINDT Promise

The “LINDT Promise” is the company’s pledge that all products leaving its factories live up to our commitment to sustainable behaviour along the supply chain.

Thanks to Lindt & Sprüngli’s thorough process control from sourcing of ingredients to production and distribution of its premium chocolates, the company is able to monitor and continuously improve sustainability in all aspects of its operations.

The “LINDT Promise” describes the company’s commitments and policies related to sustainable action along the supply chain, as outlined below.  Responsible behaviour, combined with the highest quality ingredients, state-of-the-art production equipment, proprietary production processes, quality control and LINDT’s Maître Chocolatiers’ secret recipes allow consumers to fully trust and wholeheartedly indulge in Lindt & Sprüngli’s premium quality chocolate products.

Sustainably Sourced

To guarantee the sustainable, long-term supply of essential resources, Lindt & Sprüngli is committed to establishing the traceability of all its raw materials and building partnerships with all its suppliers ensuring an equivalent treatment. The social and environmental aspects of its sourcing operations are taken into account and contributions are made to improve education and infrastructure in farming communities with the aid of farmer training, VRCs, nurseries and schools. This approach allows Lindt & Sprüngli to know its cocoa farmers and to verify fair labour conditions. By implementing an independent verification process of its sustainability programme in Ghana in the period of 2012 - 2016, Lindt & Sprüngli strengthens its commitment to highest sustainability standards in its supply chain. The independent verification of the farms will allow Lindt & Sprüngli to assure its responsibility related to eradicating human trafficking, forced labour and the worst forms of child labour. The company also tries to limit the involvement of intermediaries, thereby allowing producers to receive fair payment for their quality products.
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Sustainably Produced

Lindt & Sprüngli is committed to closely monitoring, controlling and improving the environmental aspects of production and distribution, such as energy use and its related carbon dioxide emissions, as well as the use of water and paper/cardboard. Continuous efforts are made to reduce the impact per ton produced. To ensure that the company’s employees are guaranteed a safe working environment and are satisfied in their jobs, programmes for health and safety, as well as regular employee surveys, are in place and build the basis for continuous improvements. To guarantee that the products live up to the “LINDT Promise”, the company has very stringent internal and external quality control mechanisms in place. This quality control includes very strict testing processes, conducted on different levels from the raw material to the finished product.
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Sustainably Consumed

Lindt & Sprüngli applies stringent quality controls and only once the company is convinced that a finished product lives up to the high quality standards, does it leave the factory in impeccable condition. Lindt & Sprüngli will continue its efforts in research & development, packaging and logistics - in cooperation with its trade partners - to safeguard this treasured quality all the way to the homes of the consumers. The company further applies highest standards to food safety, correct labelling, and consumer information. In addition, Lindt & Sprüngli set up a global electronic consumer response platform in 2009 comprising all its subsidiaries. This allows to respond quickly and comprehensively to all consumer inquiries and questions. All measures in place are continuously reviewed and improved and allow the consumer to trustfully consume the product.
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